Frequently Asked Questions
We'll do our best to answer your questions here. Have another we didn't address? Does it all sound to good to be true and you want to make sure there really are real humans behind this? Contact us now!
1 / Do you take insurance?
No. But thats a good thing! We will never bill insurance in our clinic for services we provide. That is what allows us to practice this way. If we billed insurance, we would be no different than any other "fee-for-service" model and we would not be able to offer transparent, affordable rate with such steep discounts.
2 / I have insurance. Can I join?
Absolutely. You would never use your car insurance to pay for an oil change or a car wash. Let's think about your health insurance the same way. A low cost monthly membership for the day-to-day sick visits and preventative visits and health insurance for unexpected, high cost care. The majority of our patients have some form of insurance or a health share.
3 / Do I still need insurance?
SparksMD Family Medicine and Direct Primary Care in general are not insurance. We recommend that all our patients have some form of insurance or health sharing plan to cover unexpected costs associated with emergency or catastrophic illness. That being said, we still will treat and care for you regardless of your insurance status.
4 / What if I have Medicare?
No problem! Dr. Sparks is "opted out" of Medicare. We will never submit a bill to Medicare for services provided. We can still write orders for labs, imaging and referrals that other facilities can bill to your Medicare.
5 / Are there contracts?
Nope! We want our patients to want to be here with us at SparksMD Family Medicine. Life changes. You shouldn't be locked into a plan for an entire year if it isn't working for you. Thats what insurance does to you!
6 / Can I meet Dr. Sparks before joining?
Absolutely! We get that establishing a long-term patient-physician relationship is nothing to take lightly. We can schedule a free "meet and greet" for you to come by, see our office, and meet Dr. Sparks. Call or email us today to get set up!
7 / I have pre-existing conditions. Can I join?
Definitely. Actually, please do! Direct Primary Care is a great way to manage your chronic conditions and become the healthier version of yourself you've always wanted to be. We're here to help!
8 / I'm healthy and rarely see the doctor. Why join?
Everyone should have a Family Physician for routine, preventative healthcare and we can help you meet your health goals in a cost effective way. Our benefits will vary from patient to patient. For some patients, simply being able to text your doctor a quick question without having to take time away from work is worth it. For others, it is knowing they can be seen in office same-day or next day for acute illness. Did you know, on average, two cash pay urgent care visits can be almost the same cost as an entire year of DPC membership?!
9 / I don't have insurance. Can you still see me?
Yes! We see all patients regardless of insurance, age, gender, etc. It doesn't matter to us.
10 / Can you coordinate with specialists?
Yes. We refer to specialists less commonly than your standard primary care office since we have more time to get to the root cause and address complex health concerns. That being said, we can refer out when medically necessary and can help coordinate your care.
11 / What if I'm hospitalized?
We're currently unable to provide inpatient medical care and this is why we suggest, at minimum, catastrophic health insurance. We can help you understand your care and results while in the hospital via telemedicine and are always happy to speak with your inpatient physicians.
12 / What does my membership cover?
Your membership allows for unlimited medically necessary visits with Dr. Sparks. Whether it's in person, text message, emails, phone calls, or video calls, it's all included! There are additional charges for medications we dispense and labs we order but our up-front, negotiated pricing ensures steeps discounts and transparent pricing. Check out our pricing and services page for all the details!
13 / What about after hours care?
Life doesn't always happen between 9 and 5. While our clinic is open Monday to Friday, Dr. Sparks' cell phone does not turn off at 5pm. We do our best to keep routine care during normal business hours, but Dr. Sparks is available to you for urgent matters after-hours via text, phone, and email.
14 / I don't live super close to your clinic. Should I still consider joining?
Absolutely! Our current patients are spread out throughout Central Florida allowing us to provide primary care to patients from Lake Mary, Longwood, Mt Dora, Apopka, Deltona, DeBary, Maitland, Winter Springs, Oviedo, Geneva, Orlando, and many more. Direct Primary Care means you don't need to come to our clinic every single time you have a question so our patients are comfortable living further away from their doctor.
15 / This sounds like concierge medicine. Isn't that just for the rich and famous?
No way! On the surface, concierge and DPC sound similar but there are some differences. With DPC, our low monthly membership truly is our cost to see the doctor without additional copays. Concierge practices typically require a large annual "retainer", in excess of $2,000 even, and still bill your insurance/charge you copays every time you need care. Our patients come from all walks of life and all socioeconomic backgrounds. DPC is for everyone! Everyone deserves affordable access to high quality primary care!